Real techs. Live video. Right when you need them.
Helpline Family is the company behind three helplines that connect pool, hot tub and fireplace owners with an experienced technician on a live video call, plus a network of trusted local pros when a visit is needed.
Pick your helpline
Pool Helpline
Green water, pumps, filters, heaters and automation. A real pool tech on live video walks you through it.
Visit poolhelpline.com →Hot Tub Helpline
Error codes, heaters, jets, pumps and water care. Live video help from a spa tech who has fixed it before.
Visit hottubhelpline.com →Fireplace Helpline
Pilots that won’t stay lit, remotes, valves and gas inserts. Get a fireplace tech on video, with safety first.
Visit fireplacehelpline.com →Real technicians
Every call is with a tech who has done the work in the field, not a script reader.
Live video
Show us what you’re seeing. Most problems are easier to solve when a tech can actually look.
Local pros when needed
If the fix needs hands on site, we point you to a pro in our network near you.
Built for pros, too
Pool, spa and hearth contractors can join our Find a Pro network for free leads, and get Pro Support: a senior tech on live video backing up your crew in the field, on the tough jobs.