Contact us
Need help with your equipment? The fastest way is to go straight to your helpline.
Pool Helpline
Green water, pumps, filters, heaters and automation. A real pool tech on live video walks you through it.
Visit poolhelpline.com →Hot Tub Helpline
Error codes, heaters, jets, pumps and water care. Live video help from a spa tech who has fixed it before.
Visit hottubhelpline.com →Fireplace Helpline
Pilots that won’t stay lit, remotes, valves and gas inserts. Get a fireplace tech on video, with safety first.
Visit fireplacehelpline.com →Business, press and partnerships
Our company email, hello@helplinefamily.com, is coming soon. Until it’s live, please reach us through any of the helplines above.